How our courses work, exams, certificates, reporting and more. Can't find your answer? Contact us.
This short video walks you through choosing your course, registering and taking it. Or start by picking your state.
How do the courses work?
Read each page and click Next to move through the course. If your state requires a timer, your course has one to make sure you spend the required time.
Can I stop the course and come back later?
Yes. Log out whenever you like, and when you log back in the system remembers where you left off.
Is this the right course for me?
Each state page explains exactly which requirement the course meets. In most states our course covers all of your hours. In Ohio, Illinois and Nebraska it covers part of them, and the state page explains what else you need.
Does the course have an exam?
It depends on the state. Texas, Georgia, Nebraska, North Carolina and Wisconsin courses have no exam. Illinois, Iowa, Kentucky and Ohio courses end with a short exam.
What happens if I fail the exam?
There's no penalty. Review the material and take the exam again until you pass.
Does the course work on an iPhone or iPad?
Yes. Any internet-connected device with a browser works: phone, tablet or computer.
What materials come with the courses?
Everything is online. No printed materials are included or needed.
How do I register and get a username and password?
Can I register and pay for another person?
Yes. Create the profile for the person taking the course, then enter the payer's billing information. The registration stays in the student's name.
How do I register a group of students?
Contact us and we'll set it up. Corporate clients can also be invoiced monthly.
How do I pay for the course?
By credit card at checkout. Remember to enter your state's discount code. Corporate clients signing up multiple students can set up monthly invoicing by calling 512-814-6540.
How do my hours get reported to the state?
Why pay for guaranteed 24-hour reporting?
Texas gives providers up to 7 days to report. We report as soon as we can, but if your license is about to expire, $5 guarantees your hours are reported within 24 hours of completion.
Why buy a professionally printed certificate?
It's a certificate you can display at your station to show clients you're up to date. Printed certificates are $10 and are usually mailed within 7 days of completion.
Should I print a copy of my certificate?
Yes. We recommend printing or saving your certificate and keeping it somewhere safe in case your board asks for proof.
I lost my certificate. How do I get another one?
Log in with your username and password and click the certificate icon below your exam results to reprint it. Need help? Call 512-814-6540.
I forgot my username or password. What do I do?
Click "forgot password" below the student login and enter your email address to receive your password. If you've forgotten both, contact us.
Who can I contact with questions?
Email info@cosmetologyceonline.com, use the form below, or visit our contact page.
Will someone pick up the phone?
Absolutely. Our support team is based in Austin, Texas, and we try to pick up by the second ring at 512-814-6540. If we miss you, leave your name, number and reason for the call and we'll get back to you within 24 hours.
Tell us what you need help with and we'll reply by email.